Emily Delaney
About Emily Delaney
Emily Delaney is a Credit Specialist at Builders FirstSource, where she has worked since 2021. Previously, she served as an Operations Specialist at REI for four years and has a background in General Studies from Bellevue College.
Current Role at Builders FirstSource
Emily Delaney serves as a Credit Specialist at Builders FirstSource, a position she has held since 2021. In this role, she operates from Fife, Washington, where she is responsible for managing credit-related tasks and ensuring customer satisfaction. Emily consistently meets or exceeds performance metrics and has received high Quality Assurance scores. Her expertise in credit management contributes to the overall efficiency of the organization.
Previous Experience at REI
Before joining Builders FirstSource, Emily worked at REI as an Operations Specialist from 2017 to 2021. During her four years at the company, located in Sumner, Washington, she developed skills in operations management and customer service. Her experience at REI provided a strong foundation for her current role in credit management.
Education and Qualifications
Emily Delaney studied at Bellevue College, where she pursued General Studies and earned an Associate of Arts and Sciences (AAS) degree from 1994 to 1997. This educational background has equipped her with essential skills that support her professional roles in operations and credit management.
Career Development and Skills
Emily has developed strong de-escalation and interpersonal skills, which she utilizes to resolve complex customer service issues through chat and email. Her ability to handle challenging situations effectively is a key aspect of her role as a Credit Specialist. Additionally, she achieved Leading Performer status for two consecutive years, 2018 and 2019, highlighting her commitment to excellence in her work.
Stay-at-Home Parent Experience
Prior to her career in operations and credit management, Emily Delaney was a stay-at-home parent from 2002 to 2017. This period allowed her to develop valuable life skills and insights that contribute to her professional capabilities in customer service and conflict resolution.