Emily Feathers
About Emily Feathers
Emily Feathers serves as the Director of IT User Services at Builders FirstSource, a position she has held since 2017. She has made significant contributions to team morale and corporate efficiency, earning the 2018 Employee of the Year Award and implementing cost-saving initiatives.
Work at Builders FirstSource
Emily Feathers has served as the Director of IT User Services at Builders FirstSource since 2017. In this role, she has implemented various initiatives to enhance user experience and operational efficiency. One notable achievement includes spearheading a corporate support model that resulted in savings of $150,000. Additionally, she led a First Call Resolution effort that empowered the Service Desk, generating $400,000 in savings by managing 300 additional tickets monthly. Her contributions have significantly impacted the organization and its employees.
Previous Experience at Stock Building Supply
Before joining Builders FirstSource, Emily Feathers held multiple positions at Stock Building Supply, now known as BMC. She worked as a Purchase Card Administrator from 2003 to 2005, then transitioned to the role of Sourcing Manager for one year in 2006. Following that, she served as Manager of Support Services from 2013 to 2017. Her experience at Stock Building Supply spanned over a decade and included a focus on support services and team development.
Education and Expertise
Emily Feathers earned her Bachelor's Degree in Communication from Ohio University, where she studied from 1997 to 2001. Her educational background has equipped her with strong communication skills, which she applies in her professional roles. This foundation has been instrumental in her ability to lead teams and implement effective user services strategies.
Achievements and Recognition
In 2018, Emily Feathers received the Inaugural Employee of the Year Award at Builders FirstSource, an honor awarded to only six individuals out of 10,000 employees. This recognition highlights her significant contributions to team morale, as evidenced by her impact on employee satisfaction. Additionally, she has promoted 16 associates into larger roles, demonstrating her commitment to mentorship and career development within the organization.
Community Involvement
Emily Feathers actively participates in community events, including the Walk for Hope, which supports mental health research and treatment. Her involvement in such initiatives reflects her commitment to social responsibility and community engagement, further enhancing her profile as a leader who values both professional and community contributions.