Jon Pepple
About Jon Pepple
Jon Pepple is an Associate Engineer specializing in VoIP, currently working at Builders FirstSource in Irving, Texas. He has extensive experience in telecommunications, having previously held roles at Lockheed Martin and Builders FirstSource, where he managed phone systems for over 500 locations using Cisco technologies.
Current Role as Associate Engineer - VoIP
Jon Pepple currently serves as an Associate Engineer specializing in Voice over Internet Protocol (VoIP) at Builders FirstSource. He has held this position since 2017 and is based in Irving, Texas. In this role, he manages and maintains phone systems for over 500 locations across the United States. His work primarily involves utilizing Cisco technologies, including Cisco Unified Communications Manager (CUCM), Unity, UCCX, IM&P, and CER.
Previous Experience at Builders FirstSource
Before his current role, Jon Pepple worked at Builders FirstSource in two different capacities. He was a Service Desk Analyst I from 2013 to 2016, where he provided support and assistance to users. Following this, he served as a System Administrator I for four months in 2016. Both roles were based in the Greater Denver Area and contributed to his development in IT support and systems administration.
Background in Help Desk Support
Jon Pepple has a solid background in help desk support, having worked as a Help Desk Analyst at Lockheed Martin Information Technology from 2007 to 2009 and at Catholic Health Initiatives from 2009 to 2013. His experience in these roles involved troubleshooting and resolving technical issues for users, enhancing his skills in customer service and technical support.
Telecommunication Systems Expertise
Jon Pepple possesses experience with older telecommunication systems, including Avaya, Toshiba, and Nortel. This background has provided him with a comprehensive understanding of various telecommunication technologies, which complements his current focus on VoIP systems and Cisco technologies.
Educational Background
Jon Pepple completed his high school education at Ponderosa High School, where he achieved his High School Diploma from 1998 to 2002. This foundational education set the stage for his subsequent career in technology and engineering.