Joshua Soumis
About Joshua Soumis
Joshua Soumis is a Network Operations Center Supervisor with extensive experience in network operations and incident management. He has a background in corrections and military information systems, and he holds an MBA from the University of Denver.
Current Role at Builders FirstSource
Joshua Soumis serves as the Network Operations Center Supervisor at Builders FirstSource since 2022. In this role, he oversees a team of eight members working in a 24/7 operational capacity. His responsibilities include managing staffing and scheduling, ensuring that the team operates efficiently. He acts as the incident manager during major incidents, coordinating response efforts and providing updates to leadership. Additionally, he focuses on training and professional development for NOC staff, enhancing their skills and customer service capabilities.
Previous Experience at Builders FirstSource
Before his current position, Joshua Soumis worked at Builders FirstSource as the NOC Team Lead/Engineer from 2021 to 2022. During his tenure, he implemented improvements in NOC processes, tools, and methodologies, which enhanced operational efficiency. His experience in this role laid the foundation for his current supervisory position, allowing him to build on his knowledge of network operations.
Professional Background in Network Operations
Joshua Soumis has a diverse professional background in network operations and information systems. He worked at Charter Communications as a System Engineer from 2018 to 2021. Prior to that, he served as an Information Systems Technician at the United States Department of Defense from 2013 to 2017. His early career included a position as a Corrections Officer at the Michigan Department of Corrections from 2008 to 2013, which provided him with a unique perspective on operational procedures.
Educational Qualifications
Joshua Soumis holds a Master of Business Administration (MBA) with a focus on Executive Leadership from the University of Denver, where he studied from 2023 to 2024. He also earned a Bachelor's degree in Criminal Justice from Northern Michigan University. Additionally, he studied Military Information Systems Technician at the United States Navy, achieving certification as an Information Systems Technician. His educational background supports his expertise in network operations and leadership.