Michael Glasgow
About Michael Glasgow
Michael Glasgow is a Manager of IT Service Level at Builders FirstSource in Denver, Colorado, with a background in Kinesiology and Communication. He has extensive experience in technical support and logistics management, having worked in various roles within the telecommunications and service industries.
Current Role at Builders FirstSource
Michael Glasgow serves as the Manager of IT Service Level at Builders FirstSource, a position he has held since 2022. In this role, he is based in Denver, Colorado, where he utilizes his analytical skills to enhance technical support and logistics management within the IT service sector. His responsibilities include managing service-level agreements and improving customer experience through effective service level management.
Previous Experience in IT Services
Prior to his current role, Michael Glasgow worked in various positions that contributed to his expertise in IT services. He was a Network Operations Supervisor at Builders FirstSource from 2020 to 2022. He also held positions at CenturyLink as a VTAC Operations Technician II from 2014 to 2020 and at Sprint as a Technical Consultant from 2012 to 2013. These roles provided him with a solid foundation in technical support and service management.
Educational Background
Michael Glasgow has a diverse educational background. He studied Kinesiology and Exercise Science at Vanguard University of Southern California, earning an Associate of Arts and Sciences (A.A.S.) from 2011 to 2012. He also attended Golden West College, where he achieved an Associate of Science (A.S.) in Communication from 2003 to 2007. Additionally, he studied Fire Science/Fire-fighting at Santa Ana College from 2008 to 2010.
Skills and Expertise
Michael Glasgow possesses strong skills in change management and business development, which contribute to the growth and adaptation of IT services. His background in negotiation aids in managing and optimizing managed services. He actively engages in coaching and mentoring to develop team leadership and improve service delivery standards. His expertise in managing service-level agreements enhances customer experience.
Career Progression
Michael Glasgow's career spans various roles in customer service and technical support. He began as a Lead Shift Supervisor at Starbucks from 2005 to 2008, followed by a Sales Consultant position at AT&T Mobility from 2008 to 2011. His transition into the IT sector began with Sprint and continued through positions at Verizon Wireless World and CenturyLink, leading to his current role at Builders FirstSource.