Dane B.
About Dane B.
Dane B. is a Senior Customer Success Manager at BuildOps, with a background in customer success roles across multiple companies, including SnackNation and DogVacay. He holds a Bachelor of Arts in Psychology from Elon University and has experience in various customer-focused positions since 2007.
Current Role at BuildOps
Dane B. serves as a Senior Customer Success Manager at BuildOps, a position he has held since 2024. In this remote role, he focuses on enhancing customer satisfaction and driving success for clients. His responsibilities include managing customer relationships and ensuring that clients achieve their desired outcomes with the company's services.
Previous Experience in Customer Success
Prior to his current role, Dane B. accumulated extensive experience in customer success management. He worked at FloQast as a Customer Success Manager from 2021 to 2024, where he contributed to client retention and satisfaction. He also held the position of Enterprise Customer Success Manager at SnackNation from 2018 to 2020, and served as a Customer Success Manager at SnackNation for six months in 2017.
Background in Escalations and Member Success
Dane B. has a solid background in escalations and member success. He worked at DogVacay in various roles, including Escalations Specialist in 2014, Member Success Supervisor from 2016 to 2017, and Member Success Associate from 2015 to 2016. His experience at DogVacay involved addressing customer concerns and enhancing the overall member experience.
Educational Background
Dane B. studied at Elon University, where he earned a Bachelor of Arts (B.A.) in Psychology. Additionally, he attended Anglo-American University in Prague, focusing on Liberal Arts and Sciences. His educational background provides a foundation for understanding customer behavior and enhancing client interactions.
Early Career Experience
Dane B.'s early career includes roles that contributed to his professional development. He worked as a Receptionist at Hunterdon Care Center from 2007 to 2009 and served as a Resident Assistant at the Center For Talented Youth (Johns Hopkins University) in 2011 and 2012. These positions helped him develop strong communication and organizational skills.