John Laino
About John Laino
John Laino serves as the Chief of Staff at BuildOps in the Los Angeles Metropolitan Area, a position he has held since 2022. He has extensive experience in customer success and management, having previously worked in senior roles at companies such as Uberall and ServiceTitan.
Work at BuildOps
John Laino has served as Chief of Staff at BuildOps since 2022. In this role, he is responsible for overseeing strategic initiatives and ensuring effective communication across departments. His leadership contributes to the company's operational efficiency and alignment with business goals. Based in the Los Angeles Metropolitan Area, he plays a crucial role in navigating the dynamic landscape of the high-tech industry.
Previous Experience at Uberall
Before joining BuildOps, John Laino worked at Uberall as Senior Vice President of Customer Experience from 2020 to 2022. In this position, he focused on enhancing customer interactions and driving satisfaction through innovative strategies. His tenure at Uberall allowed him to refine his skills in customer success and relationship management.
Career Background in Customer Success
John Laino has a diverse career in customer success and management. He held the position of Vice President of Success Management and Customer Programs at ServiceTitan from 2018 to 2020. Prior to that, he worked as Customer Success Director at salesforce.com in 2014. His extensive experience includes roles at NetApp and Accenture, where he developed expertise in building high-performance teams and delivering customer success strategies.
Education and Expertise
John Laino studied at William & Mary, where he earned a Bachelor of Arts degree with a focus on Economics, Finance, and Philosophy. His educational background supports his analytical skills and strategic thinking in business. He is recognized for his innovative problem-solving abilities and excels in creating successful solutions in challenging environments.
Professional Skills and Specializations
John Laino specializes in customer success strategy and delivery, emphasizing post-sales relationship management and business process consulting. He is known for his ability to influence key business decisions and build strong customer relationships. His focus on the high-tech industry, particularly in service and support, positions him as a valuable asset in dynamic business conditions.