Jordan Williams
About Jordan Williams
Jordan Williams serves as the Implementation Operations Manager at BuildOps in Santa Monica, California, where he has worked since 2024. He has held various roles within the company and has a background in communication and customer service.
Work at BuildOps
Jordan Williams has been serving as the Implementation Operations Manager at BuildOps since 2024. In this role, he is responsible for overseeing the implementation processes within the organization. Prior to this position, he worked as a Customer Experience Coordinator from 2022 to 2023, where he focused on enhancing customer satisfaction and support. Additionally, he held the position of Implementation Analyst from 2023 to 2024, contributing to the analysis and improvement of implementation strategies. All roles were based in Santa Monica, California.
Education and Expertise
Jordan Williams earned a Bachelor of Arts in Organizational Communication from California State University Channel Islands, completing his studies from 2017 to 2019. He also holds an Associate of Arts in Communication from Santa Barbara City College, which he achieved between 2010 and 2013. Furthermore, he studied at Santa Barbara City College Cosmetology Academy, obtaining a Diploma in Aesthetician/Esthetician and Skin Care Specialist in 2015. This educational background supports his expertise in communication and customer service.
Background
Jordan Williams has a diverse professional background that includes roles in customer service and spa management. He began his career as a Spa Coordinator at Spa Del Mar in 2014, where he worked for seven months. He later joined Dream Foundation as a Client Service Specialist from 2019 to 2022, and briefly served as a Volunteer Program Coordinator in 2019. Additionally, he worked as a Licensed Esthetician at Fuchsia Spa Group for three months in 2015. His experiences have contributed to his skills in client relations and operational management.
Professional Experience Timeline
Jordan Williams has held several positions at BuildOps, starting as a Customer Experience Coordinator in 2022, followed by roles as Implementation Analyst and currently as Implementation Operations Manager. His tenure at BuildOps spans from 2022 to the present, with a focus on improving customer experience and operational efficiency. Before joining BuildOps, he worked in various capacities in the spa and nonprofit sectors, showcasing his adaptability and commitment to service.