Omer Asad
About Omer Asad
Omer Asad is a Customer Success Manager at BuildOps in Toronto, Ontario, where he has worked since 2023. He has a background in client support and technical communication, with previous roles at Humi and the University of Waterloo.
Work at BuildOps
Omer Asad has been serving as a Customer Success Manager at BuildOps since 2023. In this role, he engages and supports over 40 customers, helping them understand and adopt BuildOps solutions. His efforts focus on enhancing customer workflows and ensuring stakeholder buy-in. Omer also identifies areas for product feature enhancements and successfully up-sells services to clients, contributing to the overall success of the organization.
Previous Experience in Customer Success
Prior to his current position, Omer worked at Humi as a Client Success Manager for 8 months in 2022. He also held the role of Client Support Associate at Humi from 2021 to 2022 for 9 months. His experience in these roles involved direct interaction with clients, where he consolidated product knowledge to communicate technical aspects effectively to clients with varying technical backgrounds.
Background in Education
Omer Asad studied at the University of Waterloo, where he earned a Bachelor of Applied Science (B.A.Sc.) in Physics from 2015 to 2020. He also attended L'Amoreaux C.I. from 2013 to 2015. His educational background provides a strong foundation for his technical and analytical skills in his professional roles.
Early Career and Roles
Omer began his career with various roles that contributed to his professional development. He worked as a Web Developer/Data Visualization Analyst at the Ontario Ministry of Economic Development, Job Creation and Trade for 4 months in 2017. He also served as Operations Manager at the University of Waterloo from 2018 to 2019. Additionally, he was a Business Coordinator at Century 21 Innovative Realty Inc. for 2 months in 2016 and a 2+2 Peer Mentor at the University of Waterloo from 2015 to 2016.