Ryan Christian
About Ryan Christian
Ryan Christian is a Customer Success Manager with extensive experience in customer success roles across various companies, including Frontline Education and Blackbaud. Currently employed at BuildOps, he is recognized for his ability to anticipate customer needs and manage the customer journey effectively.
Current Role at BuildOps
Ryan Christian serves as a Customer Success Manager at BuildOps, a position he has held since 2023. He operates remotely from Tyler, Texas. In this role, he is responsible for managing customer relationships and ensuring satisfaction throughout the customer journey.
Previous Experience in Customer Success
Prior to joining BuildOps, Ryan worked as a Senior Customer Success Manager for K12 Solutions at Blackbaud from 2022 to 2023. He also held the position of Customer Success Manager at Frontline Education from 2020 to 2021, and served as a Client Success Architect there from 2021 to 2022. His experience spans various roles focused on customer success and relationship management.
Background in Technology and Management
Ryan has a diverse background in technology and management roles. He worked at CISCO Systems in various capacities, including Change Management Lead and Network Technician, from 2000 to 2009. His earlier career included positions at Bioware and Procore Technologies, where he focused on customer success and quality assurance.
Education and Technical Skills
Ryan studied Computer and Information Sciences at Hillsborough Community College from 1994 to 1998, although he did not complete a degree. He is proficient in customer success platforms such as Gainsight and ChurnZero, and is experienced with project management tools like WRIKE.
Customer Success Expertise
Ryan is recognized for his ability to anticipate customer needs and identify upsell and cross-sell opportunities. He has directed the entire customer journey from onboarding to renewal and has demonstrated expertise in managing high-risk accounts and implementing success plans to foster customer growth.