Sabina Rana I Dangal
About Sabina Rana I Dangal
Sabina Rana I Dangal serves as the Director of Customer Support Operations at BuildOps and has extensive experience in customer service and operations management across various hospitality and business sectors.
Current Role at BuildOps
Sabina Rana I Dangal serves as the Director of Customer Support Operations at BuildOps since 2022. In this role, she directs customer support strategies and operations, focusing on enhancing customer satisfaction and operational efficiency. Her leadership involves implementing innovative systems and processes to improve the customer experience.
Previous Experience in Hospitality Management
Prior to her current position, Sabina held various roles in the hospitality industry. She worked as the Hotel Operations Manager at The Watergate Hotel from 2016 to 2019, where she managed hotel operations in the Washington DC-Baltimore Area. Additionally, she served as the Guest Services Manager at Hampton Inn by Hilton from 2008 to 2013 and as the Overnight Operations Manager at Four Seasons Hotels and Resorts from 2015 to 2016.
Educational Background
Sabina studied at Cerritos College, where she earned an Associate's degree in Public Speaking from 2008 to 2010. She later attended California State University-Northridge and obtained a Bachelor's degree in Health Services Management from 2010 to 2013. She also completed a Bachelor of Health Services Management at the University of Maryland. In 2023, she achieved a Postgraduate Degree in Project Management from the University of Massachusetts Amherst.
Achievements in Customer Support Operations
In her previous role at Nexus, Sabina was responsible for business operations and customer support management from 2019 to 2022. She led initiatives that integrated multiple CRM systems with advanced AI functionalities, significantly reducing manual resource utilization. Additionally, she implemented a Learning Management System to enhance customer onboarding and orchestrated a reduction in bug escalation while maintaining high service levels.
Advisory Role at University of Richmond
Since 2021, Sabina has been a Member of the Board of Advisors at CX at the University of Richmond. In this capacity, she provides insights and guidance on customer experience strategies, drawing from her extensive background in customer support and operations management.