Sabina Rana I Dangal
About Sabina Rana I Dangal
Sabina Rana I Dangal serves as the Head of Customer Support at BuildOps, where she has implemented innovative models for cost forecasting and customer feedback since 2022. She also contributes as a Member of the Board of Advisors for CX at the University of Richmond and has a strong educational background in health care administration and project management.
Work at BuildOps
Sabina Rana I Dangal has served as the Head of Customer Support at BuildOps since 2022. In this role, she has developed a sustainable estimation model for forecasting costs, tickets, and other support metrics. She has implemented a method to capture customer feedback aimed at product improvements. Additionally, she has established standards for 'Excellent' Customer Success, driven by customer feedback and metrics. Sabina manages global support team metrics, including CSAT, TTR, SLA, FCR, and CTS, to facilitate BuildOps's global expansion.
Education and Expertise
Sabina Rana I Dangal has a diverse educational background. She earned an Associate's degree in Public Speaking from Cerritos College, where she studied from 2008 to 2010. She later obtained a Bachelor's degree in Health Care Administration from California State University-Northridge, completing her studies from 2010 to 2013. In 2023, she achieved a Postgraduate Degree in Project Management from the University of Massachusetts Amherst. Additionally, she studied Health Services Management at the University of Maryland.
Background
Before joining BuildOps, Sabina worked at Nexus as Business Operations Manager, Head of Customer Support, and BPO Manager from 2019 to 2022 in Falls Church, VA. Her experience in customer support and operations management has contributed to her current role at BuildOps, where she applies her skills in managing support operations and enhancing customer satisfaction.
Board Membership at University of Richmond
Since 2021, Sabina has been a member of the Board of Advisors for CX at the University of Richmond. In this capacity, she contributes her expertise in customer support and operations to guide initiatives and strategies aimed at enhancing the customer experience within the university.