Janine Rugas
About Janine Rugas
Janine Rugas is a Senior Customer Success Manager at BuildZoom, where she has worked for six years. She holds a Bachelor's degree in Mass Communication/Media Studies from Trinity University of Asia and has expertise in strategic communications within the construction industry.
Current Role at BuildZoom
Janine Rugas serves as the Senior Customer Success Manager at BuildZoom. She has held this position since 2018, contributing to the company's customer engagement and satisfaction strategies. In her role, she focuses on ensuring that clients receive effective support and guidance throughout their interactions with BuildZoom. Her expertise in strategic communications within the construction industry enhances her ability to address customer needs effectively.
Previous Experience at BuildZoom
Prior to her current role, Janine Rugas worked at BuildZoom as a Senior Customer Success Associate for one month in 2018. This brief tenure provided her with foundational insights into customer success operations within the organization, which she has built upon in her current position.
Education and Expertise
Janine Rugas earned her Bachelor's degree in Mass Communication/Media Studies from Trinity University of Asia. This educational background supports her skills in strategic communications, particularly within the construction industry. Her academic training complements her professional experience, allowing her to effectively manage customer relationships and communications.
Skills in Event Management and Lecturing
Janine possesses skills in lecturing and event management. These abilities enable her to engage effectively with clients and stakeholders, facilitating clear communication and successful event execution. Her experience in these areas contributes to her overall effectiveness in customer success roles.
Background in Research and Technical Support
Janine Rugas has a strong background in research and technical support. This expertise allows her to provide informed assistance to customers, addressing technical inquiries and enhancing their overall experience with BuildZoom. Her research skills contribute to her ability to analyze customer needs and develop effective solutions.