Marc Erice
About Marc Erice
Marc Erice serves as a Team Lead and Customer Success Manager at BuildZoom, where he has worked since 2015. He holds multiple bachelor's degrees and has previous experience in customer service and technical support roles at Teleperformance.
Work at BuildZoom
Marc Erice currently holds the position of Team Lead - Customer Success Manager at BuildZoom. He has been with the company since 2015, contributing to the customer success team for over nine years. In this role, he oversees customer interactions and ensures that clients receive the support they need to effectively utilize BuildZoom's services.
Education and Expertise
Marc Erice has a diverse educational background. He studied at the Polytechnic University of the Philippines, where he earned a Bachelor of Science degree from 2007 to 2008. He then attended Our Lady of Fatima University, completing another Bachelor of Science degree from 2008 to 2010. Additionally, he obtained a Bachelor of Arts degree from Cap College Foundation, Inc. from 2011 to 2012. This combination of studies has equipped him with a broad skill set applicable to his current role.
Background in Customer Service
Before joining BuildZoom, Marc Erice gained valuable experience in customer service at Teleperformance. He worked as a Technical Support Representative from 2013 to 2014 for nine months, followed by a role as a Customer Service Representative from 2014 to 2015 for one year. These positions helped him develop strong communication and problem-solving skills essential for his current position.
Professional Development
Throughout his career, Marc Erice has focused on enhancing customer satisfaction and support processes. His experience in various customer service roles has contributed to his professional growth and expertise in managing customer relationships. His long tenure at BuildZoom reflects his commitment to the company's mission and customer success.