Shiela Borbon
About Shiela Borbon
Shiela Borbon is a Customer Success Manager with seven years of experience at BuildZoom. She previously held positions at 24/7 Customer and Transcom, and earned her bachelor's degree from Pamantasan ng Lungsod ng Maynila.
Current Role at BuildZoom
Shiela Borbon serves as a Customer Success Manager at BuildZoom. She has held this position since 2017, contributing to the company's focus on enhancing customer satisfaction and ensuring successful project outcomes. Her role involves managing customer relationships and providing support to ensure clients achieve their goals.
Previous Experience in Customer Support
Prior to her current role, Shiela worked at Transcom as a Technical Support Representative from 2014 to 2015. In this position, she provided assistance to customers, addressing technical issues and ensuring a positive customer experience. She also worked at 24/7 Customer as a Back Office Executive for a brief period in 2015.
Educational Background
Shiela Borbon completed her Bachelor’s degree at Pamantasan ng Lungsod ng Maynila, studying from 2001 to 2005. This educational background provided her with foundational knowledge and skills that support her career in customer success and technical support.
Career Timeline
Shiela's career in customer support began with her role at Transcom in 2014, followed by a short tenure at 24/7 Customer in 2015. She then joined BuildZoom in 2017, where she has continued to develop her expertise in customer success management over the past seven years.