Demetric Gould
About Demetric Gould
Demetric Gould is a Client Support Engineer with a Bachelor of Science in Business Information Technology from Tennessee Technological University. He utilizes his ITIL certification to enhance IT service management and improve client experiences by identifying patterns in client issues.
Current Role at Built Technologies
Demetric Gould serves as a Client Support Engineer at Built Technologies, a position he has held since 2022. In this role, he focuses on enhancing client support by identifying patterns in client issues and suggesting improvements to the overall client experience. He has developed self-help resources and FAQs aimed at improving support efficiency, contributing to the organization's commitment to client satisfaction.
Previous Experience in Technical Support
Before joining Built Technologies, Demetric Gould worked as a Technical Support Analyst at Syndigo from 2021 to 2022. During his tenure in Nashville, Tennessee, he gained valuable experience in addressing technical issues and providing support to clients. His role involved troubleshooting and resolving client concerns, which laid the groundwork for his current position in client support.
Educational Background in Business Information Technology
Demetric Gould studied at Tennessee Technological University, where he earned a Bachelor of Science in Business Information Technology from 2017 to 2021. His education provided him with a strong foundation in IT principles and practices, equipping him with the skills necessary for his roles in client support and technical analysis.
ITIL Certification and Service Management Expertise
Demetric Gould holds an ITIL certification, which he utilizes to enhance IT service management processes in his client support roles. This certification reflects his understanding of best practices in IT service management, allowing him to implement effective strategies for improving client interactions and support efficiency.
Early Career at Tennessee Technological University
Demetric Gould began his career at Tennessee Technological University, where he worked as a myTECH Service Desk Agent from 2017 to 2020. In this role, he provided technical support to students and staff, gaining practical experience in client service and support operations. His work during this period contributed to his development in the field of IT support.