Harley Glass
About Harley Glass
Harley Glass is a Client Success Manager at Built Technologies, where he has worked since 2021. He has a diverse background in customer success and communication, with previous roles at StoryBrand, Lyft, Experience.com, and Shipt.
Current Role at Built Technologies
Harley Glass serves as a Client Success Manager at Built Technologies, a position he has held since 2021. In this role, he focuses on ensuring client satisfaction and fostering strong relationships with customers. His work contributes to the overall success of the company by enhancing client experiences and addressing their needs effectively.
Previous Experience at StoryBrand
Before joining Built Technologies, Harley worked at StoryBrand as the Guide Support Lead from 2018 to 2019. In this role, he provided support to clients, helping them navigate the company's offerings and ensuring they received the necessary guidance to achieve their goals.
Professional Background in Customer Success
Harley has a diverse background in customer success roles. He worked as a Customer Success Manager at Experience.com in 2021, where he focused on onboarding new clients. Prior to that, he held positions at Lyft as a Content Specialist for Bikes & Scooters and as a Social Media Specialist, contributing to the company's customer engagement strategies.
Education and Academic Background
Harley Glass earned a Bachelor's degree in Communication from Auburn University, where he studied from 2010 to 2014. His education provided him with foundational skills in communication, which he has applied throughout his career in various customer-focused roles.
Early Career Experience
Harley's early career includes an internship with Cru as a Stateside Intern from 2014 to 2016, where he gained valuable experience in a supportive role. He also worked at Shipt as a Member Service/Operations representative from 2016 to 2017, further developing his customer service skills.