Jenn Olive
About Jenn Olive
Jenn Olive is a Technical Writer currently employed at Built Technologies in Nashville, Tennessee. She has a diverse background in academia and technical support, with previous roles at Georgia State University and Mailchimp.
Work at Built Technologies
Jenn Olive has been employed at Built Technologies as a Technical Writer since 2021. In this role, she contributes to the development of technical documentation and user guides, ensuring that complex information is accessible to users. Her work supports the company's mission to provide innovative solutions in the construction finance sector. Built Technologies is located in Nashville, Tennessee, where Jenn continues to enhance her technical writing skills.
Previous Experience at Georgia State University
Jenn Olive held multiple positions at Georgia State University, contributing significantly to various projects. She served as a Graduate Research Assistant for the Digging into Data Project, focusing on human rights violations from 2013 to 2014. Additionally, she worked as a Graduate Teaching Assistant from 2012 to 2013 and again from 2017 to 2019. Her roles included managing office operations and nonprofit membership relations, as well as serving as a Second Century Initiative Fellow in New and Emerging Media from 2013 to 2017.
Experience at Mailchimp
At Mailchimp, Jenn Olive worked in two distinct roles. She served as a Support Technician from 2020 to 2021, where she assisted customers with technical issues and inquiries. In 2021, she briefly held the position of API & Integrations Specialist for three months, focusing on the integration of Mailchimp's services with other platforms. Her experience at Mailchimp provided her with valuable insights into customer support and technical integration.
Educational Background
Jenn Olive has a robust educational background in English with a concentration in Literary Studies. She earned her Bachelor of Arts (B.A.) from Georgia State University from 2007 to 2011. She then pursued a Master of Arts (M.A.) from 2011 to 2014, followed by a Doctor of Philosophy (Ph.D.) from 2014 to 2020. Her studies focused on digital humanities, postcolonial literature and theory, and trauma studies, reflecting her interests in these areas.
Research and Interests
Jenn Olive has engaged in research that intersects with digital humanities and has served on federal grants related to this field. Her interests include postcolonial literature and theory, as well as trauma studies. These areas of focus inform her work and contribute to her expertise in technical writing, particularly in contexts that require a nuanced understanding of complex subjects.