Rinaldo Azari
About Rinaldo Azari
Rinaldo Azari is a Senior Customer Service Manager at BukuWarung, with a diverse background in customer service and operations across several companies in Indonesia. His experience includes roles at Traveloka and Good Doctor Technology, where he developed expertise in customer excellence and ticketing operations.
Current Role at BukuWarung
Rinaldo Azari serves as the Senior Customer Service Manager at BukuWarung, a position he has held since 2021. In this role, he is responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. His experience in managing customer service teams contributes to the effectiveness of the company's support initiatives.
Previous Experience at Traveloka
Rinaldo Azari has extensive experience with Traveloka, where he held multiple positions from 2015 to 2018. He began as a Customer Service Representative and progressed to roles such as Senior Payment Specialist and Operation Analyst Lead. His tenure included leading customer service initiatives as Customer Excellence Lead, where he focused on enhancing service quality and operational efficiency.
Experience at Good Doctor Technology
From 2019 to 2021, Rinaldo worked at Good Doctor Technology as the Lead Customer Excellence. In this role, he was responsible for driving customer service strategies and improving customer interactions. His leadership contributed to the company's focus on delivering exceptional customer support.
Educational Background
Rinaldo Azari studied at SMK Negeri 1 Jambi, where he achieved a high school diploma in Accounting from 2009 to 2012. He furthered his education at PSPP, focusing on Ground Staff and Stewardess studies, where he completed a D1 program in Ground Transportation from 2012 to 2013. This educational background provided him with foundational skills relevant to his career in customer service and operations.
Early Career at PT Jasa Angkasa Semesta and SriLankan Airlines
Rinaldo began his career as a Ground Staff at PT Jasa Angkasa Semesta, Tbk, where he worked from 2012 to 2014. He also gained experience as a Ticketing Agent at SriLankan Airlines from 2014 to 2015. These early roles helped him develop essential skills in customer service and operations management.