Jeniffer Phillips
About Jeniffer Phillips
Jeniffer Phillips serves as the Customer Support Lead at Bungalow, where she has worked since 2021. With a background in customer service and team leadership, she has previously held roles at quip and Discover Financial Services, and she focuses on mentoring her team members.
Current Role at Bungalow
Jeniffer Phillips serves as the Customer Support Lead at Bungalow, a position she has held since 2021. In this role, she is responsible for overseeing the customer support team and ensuring high-quality service delivery. She has implemented key performance indicator (KPI) metrics and established a quality assurance program from the ground up. Her leadership contributes to the overall efficiency and effectiveness of the customer support operations within the organization.
Previous Experience at quip
Before joining Bungalow, Jeniffer worked at quip as the Customer Experience Team Lead from 2019 to 2021. During her two years in this role, she focused on enhancing customer satisfaction and streamlining support processes. Her experience at quip provided her with valuable insights into customer service best practices in a fast-paced environment.
Background in Customer Service
Jeniffer has a diverse background in customer service, having worked in various roles across multiple organizations. She was a Senior Online Account Agent at Discover Financial Services from 2014 to 2018, where she developed her skills in customer interaction and support. Additionally, she worked as a Customer Service Specialist at Beehive Brick and Stone for one year, further solidifying her expertise in the field.
Education and Early Career
Jeniffer Phillips studied at Paradigm High School, where she laid the foundation for her career in customer service. Her early experiences in start-up environments have equipped her with the ability to adapt to fast-paced job functions, making her a valuable asset in her subsequent roles.
Mentorship and Team Development
In her current position, Jeniffer actively mentors and coaches her team members, providing them with constructive feedback to aid in their professional development. This commitment to team growth reflects her dedication to fostering a supportive work environment and enhancing overall team performance.