Jessica Rask
About Jessica Rask
Jessica Rask is a Delinquency Operation Specialist at Bungalow, where she conducts risk assessments and manages delinquent accounts. She has over eight years of experience in customer service and account management across various companies.
Work at Bungalow
Jessica Rask has been employed at Bungalow since 2020 as a Delinquency Operation Specialist. In this role, she performs regular risk assessments to identify potential issues with resident accounts. She is responsible for maintaining and updating resident status and data in Fieldstone, which includes documenting contact attempts, risk assessments, and recovery efforts. Jessica processes payment plan agreements using Ironclad and uploads confidential settlements to Salesforce.com (SFDC). She utilizes various tools such as Dialpad, Zendesk, and Front to manage a pipeline of delinquent accounts.
Previous Employment Experience
Before joining Bungalow, Jessica Rask held several positions in customer service. She worked as a Customer Support Supervisor at Owlet Baby Care from 2015 to 2017. Following that, she served as a Customer Service Specialist at Vivint from 2017 to 2019. Prior to these roles, she was a Customer Service Supervisor at DishOne from 2013 to 2015. Each of these positions contributed to her expertise in managing customer accounts and resolving issues.
Education and Expertise
Jessica Rask studied at Stevens-Henager College, where she achieved a degree in Physical Sciences. Her educational background supports her analytical skills, which are essential for her current role in performing risk assessments and managing delinquent accounts. Jessica's expertise is further demonstrated through her ability to coordinate settlement agreements for accounts with balances exceeding $30,000.
Collaboration and Cross-Functional Work
In her role at Bungalow, Jessica collaborates with various cross-functional partners, including resident support, billing, legal, and accounting teams. This collaboration is crucial for driving the resolution of account issues and ensuring effective communication across departments. Her ability to work with different teams enhances the overall efficiency of the delinquency operations.