Samantha Jimenez
About Samantha Jimenez
Samantha Jimenez is a Senior Manager in Trust & Safety with extensive experience in customer support and safety management across various companies. She has held key positions at Bungalow, 98point6 Inc., Rover.com, and Rad Power Bikes, contributing to customer experience and operational safety.
Work at Bungalow
Samantha Jimenez holds the position of Senior Manager, Trust & Safety at Bungalow. She has been with the company since 2021, contributing to the development and implementation of safety protocols and trust initiatives. Her role involves overseeing the safety measures that protect both the company and its users, ensuring a secure environment for all stakeholders.
Previous Experience at 98point6 Inc.
Prior to her current role, Samantha worked at 98point6 Inc. as a Senior Member Support Analyst. She served in this position for nine months in the Greater Seattle Area from 2019 to 2020. Her responsibilities included providing support to members and addressing their inquiries to enhance user experience.
Experience at Rover.com
Samantha has extensive experience at Rover.com, where she held multiple roles over several years. She served as Trust & Safety Manager I from 2014 to 2017 and later as Trust & Safety Manager II from 2017 to 2018. Additionally, she was the Head of International Core Ops in Berlin from 2018 to 2019. Her work focused on managing safety protocols and international operations, contributing to the company's growth in the pet care industry.
Role at Rad Power Bikes
Samantha worked at Rad Power Bikes as Senior Manager, Customer Experience for ten months in the Greater Seattle Area from 2020 to 2021. In this role, she was responsible for enhancing customer interactions and ensuring a high level of service, which is critical in the electric bike market.
Education and Expertise
While specific educational details are not provided, Samantha Jimenez has developed expertise in trust and safety management through her various roles in the tech and customer service sectors. Her experience spans several key areas, including customer support, safety operations, and international business management.