Emerald Callahan
About Emerald Callahan
Emerald Callahan serves as a Customer Success Manager at bunny.net, where she has worked since 2022. She holds a dual Bachelor of Arts in History and Sociology from New York University and has over five years of experience in customer success and project coordination.
Work at Bunny.net
Emerald Callahan has been serving as a Customer Success Manager at bunny.net since 2022. In this role, she manages a portfolio of over 40 international enterprise accounts, contributing significantly to the company's objectives. In Q1 2023, she played a crucial role in achieving over 25% of the annual Customer Success expansion and additional business quota. Her efforts have helped maintain a churn rate below 3% across more than 350 client accounts, showcasing her effectiveness in client retention and satisfaction.
Previous Experience
Prior to her current role, Emerald worked at bunny.net as a Business Development Representative for six months in 2022. She also gained experience as a Project Coordinator/Intern at BETTER ANGELS SOCIETY, INC. in Washington, DC, in 2017. Additionally, she served as a Leadership Council Member and Health Educator at Peer Health Exchange from 2016 to 2018 in the Greater New York City Area. These positions have equipped her with diverse skills in client engagement and project management.
Education and Expertise
Emerald Callahan graduated from New York University with a dual Bachelor of Arts degree in Sociology and History, achieving this in three years with honors. Her academic background provides her with a solid foundation in analytical thinking and understanding social dynamics, which are essential in her role in customer success. She completed her high school education at Zion-Benton Township High School, where she earned her diploma.
Professional Skills
Emerald has over five years of experience working with fully remote, cross-functional teams. Her expertise includes managing enterprise accounts, client retention strategies, and contributing to business growth initiatives. She effectively utilizes her background in sociology and history to enhance her understanding of client needs and improve service delivery.