Jesus Aquino Cruz
About Jesus Aquino Cruz
Jesus Aquino Cruz is a Support Engineer with a background in technical support and customer service. He has worked for various companies, including ChemiCloud, Kualo, and Google, and is currently enhancing his skills in programming languages.
Work at Bunny.net
Currently, Jesus Aquino Cruz serves as a Support Engineer at bunny.net, a position he has held since 2023. In this role, he focuses on providing technical support and assistance to clients, ensuring a smooth user experience. His responsibilities include troubleshooting issues and offering solutions related to the company's services.
Previous Experience in Technical Support
Before joining bunny.net, Jesus worked at several companies in technical support roles. He was a Happiness Engineer at ChemiCloud for 9 months in 2020 to 2021, where he addressed customer inquiries and provided support. Following that, he spent 2 years at Kualo as an Advanced Web Hosting Support Agent from 2021 to 2023, further honing his technical skills. He also worked at HostPapa as a Web Hosting Support L1 from 2019 to 2020.
Career Beginnings and Development
Jesus began his career as a customer service agent in a local call center. This initial experience laid the foundation for his transition into technical support roles, where he developed a strong understanding of customer needs and technical problem-solving.
Expertise in G Suite Services
During his tenure at Google from 2016 to 2019, Jesus gained expertise as a Tier 2 Migration and Synchronization Specialist. In this role, he specialized in G Suite Services, assisting clients with migration and synchronization tasks, which contributed to his technical proficiency.
Ongoing Skill Development
Jesus is currently expanding his skill set by learning HTML, CSS, and other programming languages. This commitment to ongoing education reflects his dedication to enhancing his technical capabilities and staying updated with industry trends.