Kylie Hodgson
About Kylie Hodgson
Kylie Hodgson is an IT Product Owner for eCommerce at Bunzl Distribution NA, known for achieving a 68% increase in eCommerce releases in 2022. With a background in operations and account management, she has significantly improved team productivity and ticket resolution times.
Work at Bunzl Distribution
Kylie Hodgson currently serves as the IT Product Owner for eCommerce at Bunzl Distribution NA, a position she has held since 2022. In this role, she has achieved a significant increase in eCommerce releases, with a 68% rise in 2022 compared to the previous year, totaling 22 releases. Prior to her current role, she worked as an Application Operations Engineer for seven months in 2021 and as a Senior IT Operations Engineer for one year, where she managed the product backlog and aided in sprint planning.
Previous Experience at Garland C. Norris Company
Before joining Bunzl Distribution, Kylie Hodgson worked at Garland C. Norris Company as an Account Manager and Sales Support Representative from 2011 to 2015. During her four years in this role, she was based in Apex, North Carolina, where she contributed to sales support and account management efforts.
Achievements in eCommerce Releases
In her role at Bunzl Distribution, Kylie Hodgson played a pivotal role in increasing the number of eCommerce releases. She successfully raised the number of releases from just 2 in 2021 to 5 in the last quarter of that year after taking over release management responsibilities. This achievement demonstrates her capability in enhancing product delivery and operational efficiency.
Leadership and Team Development
Kylie Hodgson has taken on leadership responsibilities within Bunzl Distribution, particularly in restructuring the execution team. She has guided and mentored developers to enhance their roles and implemented additional training for the business. These initiatives aimed to decrease lead time for open tickets and improve overall productivity within the Operations Teams.
Background in IT Operations
Kylie Hodgson has a solid background in IT operations, having served in various roles at Bunzl Distribution. Her experience includes managing the product backlog for the execution team and stepping into leadership roles to improve productivity and reduce ticket resolution times. Her technical expertise and operational insights have contributed to the success of the teams she has led.