Mark Baker
About Mark Baker
Mark Baker serves as the Managing Director of Client Care Options Ltd, where he leverages his extensive background in insurance and legal services to enhance communication between insurers and law firms. With experience in various roles, including General Manager at Albion Legal and Development Manager at Burford Capital, he focuses on improving access to legal insurance and funding options for solicitors.
Work at Client Care Options Ltd
Mark Baker has served as Managing Director at Client Care Options Ltd since 2013. In this role, he focuses on enhancing the operational needs of solicitors by providing access to legal insurance and funding options. His leadership aims to improve the duty of care and value-added services offered to clients. Baker's extensive experience in the legal and insurance sectors informs his approach to managing the company.
Experience at Burford Capital
Prior to his current position, Mark Baker worked at Burford Capital (UK) Limited, previously known as Firstassist Legal Expenses Insurance Limited, as the South West and Central UK Development Manager from 2010 to 2013. His role involved developing business strategies and fostering relationships within the legal sector, which contributed to his understanding of the operational dynamics between law firms and insurers.
Background in Insurance Underwriting
Mark Baker has a background as an insurance underwriter at Lloyd’s of London. This experience has provided him with a solid foundation in legal costs insurance and funding solutions. His knowledge of insurance terminology allows him to effectively bridge the gap between insurers and law firms, enhancing communication and understanding in complex legal matters.
Previous Role at Albion Legal
From 2004 to 2009, Mark Baker worked as General Manager at Albion Legal in Leeds and Cheltenham, United Kingdom. During his five-year tenure, he gained insights into the operational needs and objectives of employment law and commercial dispute teams within law firms. This experience has informed his current practices and strategies in the legal insurance sector.
Advocacy for Face-to-Face Communication
Mark Baker advocates for traditional face-to-face meetings between lawyers and their clients. He believes that personal interactions build trust and foster effective working relationships. This approach aligns with his focus on enhancing the service delivery of solicitors and improving client outcomes.