Eric C. Stephens
About Eric C. Stephens
Eric C. Stephens serves as the Lead CX Analyst at Burrow, where he has worked since 2017, bringing extensive experience in customer experience management and project oversight. He has previously held positions at Line 6, Overtone Acoustics, RealityFarm, and DevNetwork, demonstrating a strong commitment to customer-centric solutions and effective collaboration.
Work at Burrow
Eric C. Stephens has been serving as the Lead CX Analyst at Burrow since 2017. In this role, he focuses on enhancing customer experience through various channels, including email, chat, social media, and phone. His responsibilities include managing multiple cross-functional projects and testing systems for bugs and potential issues. He has developed a strong understanding of customer-centric solutions and collaborates effectively with team members to achieve organizational goals.
Previous Experience
Before joining Burrow, Eric worked at Line 6 as a Senior Service Representative from 2005 to 2011. He also held the position of Sales Support Specialist at Overtone Acoustics for a brief period in 2019. Additionally, he was the Founder of RealityFarm from 2011 to 2015 in Los Angeles. His experience includes a role as a Business Development Specialist at DevNetwork for two months in 2017.
Education and Expertise
Eric studied Computer Software Engineering at Bloc, where he earned a Backend Engineering Degree in 2017. His educational background complements his professional experience, particularly in project management and customer experience. He possesses a strong analytical approach to problem-solving and decision-making, which he applies in his current role.
Skills and Competencies
Eric demonstrates proficiency in managing cross-functional projects and possesses knowledge of processes related to project management. He is known for his ability to prioritize and organize tasks effectively. His strong communication skills, both oral and written, enable him to interact with customers and team members efficiently. He shows initiative and judgment in accomplishing job duties and thrives in collaborative environments.