Charles Eydt
About Charles Eydt
Charles Eydt is a Customer Experience Specialist currently working at Busbud in Montreal, Quebec, Canada. He has a background in hospitality and tourism, with previous roles at Party Rent Group and Villeroy & Boch, and holds a Bachelor's degree and a Master's degree in related fields.
Work at Busbud
Charles Eydt currently serves as a Customer Experience Specialist at Busbud, a position he has held since 2022. In this role, he has implemented and led projects to integrate new support channels, including a Chatbot and Answerbot. He has developed various automation processes aimed at enhancing customer service efficiency. Additionally, he manages online review platforms such as Trustpilot, Google Reviews, and HelloPeter. His responsibilities also include conducting coaching and training sessions for Associates to improve customer service skills and handling high-level email and social media support.
Previous Experience
Before his current role at Busbud, Charles Eydt worked as a Customer Experience Associate from 2020 to 2022. He also served as an International Project Manager at Party Rent Group for one year in Luxembourg from 2017 to 2018. Earlier in his career, he was a Sales Trainee in the Hotel & Restaurant Division at Villeroy & Boch for five months in 2014, also in Luxembourg. These roles contributed to his expertise in customer experience and project management.
Education and Expertise
Charles Eydt holds a Bachelor's degree in International Hospitality and Tourism from BBI Luxembourg & Brussels, which he completed from 2012 to 2014. He furthered his education at CBS International Business School, earning a Master of Arts in International Tourism Management from 2015 to 2017. His foundational education includes a Diplome de Technicien en Hotelerie from Lycée Technique Hotelier Alexis Heck, completed from 2008 to 2012, and a 9ieme Technique from Lycee Classique de Diekirch from 2005 to 2008.
Skills and Contributions
At Busbud, Charles Eydt has played a significant role in improving customer experience through quality research and documentation of issues. He has been instrumental in identifying, escalating, and updating issues found through customer interactions. His contributions include enhancing customer service efficiency through automation and leading projects that integrate new support channels, which reflect his commitment to improving customer experience.