Francisca Leonardo
About Francisca Leonardo
Francisca Leonardo is a Customer Experience Associate at Busbud, where she has worked since 2018. She holds a Bachelor of Science in Physiology from McGill University, where she also gained experience as an Information and Referrals Assistant.
Current Role at Busbud
Francisca Leonardo has been serving as a Customer Experience Associate at Busbud since 2018. In this role, she focuses on enhancing customer satisfaction and addressing inquiries related to the company's services. Her responsibilities include providing support to customers, resolving issues, and ensuring a positive experience for users of the Busbud platform. She has been instrumental in maintaining high standards of customer service during her tenure.
Education and Expertise
Francisca Leonardo earned a Bachelor of Science degree in Physiology from McGill University, completing her studies from 2016 to 2020. This educational background has equipped her with a strong understanding of scientific principles, which she applies in her professional roles. Her academic experience at a prestigious institution like McGill University adds to her qualifications in the field of customer experience.
Previous Work Experience
Prior to her current position at Busbud, Francisca held several roles that contributed to her professional development. She worked as an Information and Referrals Assistant at McGill University for three months in 2018, where she provided assistance to students and staff. Additionally, she served as a Sales Associate at TJX Canada/Winners Merchants International from 2015 to 2017, gaining valuable experience in retail and customer service. She also worked as an Analyst at the Canada Border Services Agency for four months in 2017.
Professional Journey
Francisca Leonardo's professional journey began in retail, where she worked as a Sales Associate at TJX Canada/Winners Merchants International. Following this, she transitioned to a role at the Canada Border Services Agency as an Analyst. Her experience in these positions laid the groundwork for her current role at Busbud, where she has been focused on customer experience for over six years. Her diverse work history reflects her adaptability and commitment to service-oriented roles.