Gabriella B.
About Gabriella B.
Gabriella B. is a Customer Success Associate at Busbud in Montreal, Quebec, with over five years of experience in customer support and success roles. She holds a bachelor's degree in International Relations and has worked for notable companies including Carta, Firstbase.io, and IBM.
Work at Busbud
Gabriella B. has been employed as a Customer Success Associate at Busbud since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring a positive experience for users of the platform. Her work contributes to the overall mission of Busbud, which is to simplify travel planning for customers by providing comprehensive bus travel solutions.
Previous Experience in Customer Support
Prior to her current role, Gabriella worked at Carta as a Customer Support Analyst from 2019 to 2021. She then transitioned to Firstbase.io, where she served as a Customer Success Professional from 2021 to 2022. Gabriella's experience in these positions has equipped her with a solid foundation in customer support and success strategies.
Background in Customer Experience
Gabriella has accumulated over five years of experience in the Customer Success, Customer Support, and Customer Experience sectors. Her roles have involved direct interaction with customers, allowing her to develop strong organizational skills and attention to detail, which are critical for resolving customer issues and facilitating successful outcomes.
Education and Expertise
Gabriella studied Transportation Logistics at Collège LaSalle in Montréal, where she earned an AEC from 2021 to 2023. Additionally, she holds a bachelor's degree in International Relations from ESPM Escola Superior de Propaganda e Marketing, which she completed from 2011 to 2014. Her educational background supports her expertise in customer relations and logistics.
Skills and Competencies
Gabriella possesses strong organizational skills and attention to detail. These competencies have been instrumental in her roles, particularly in closing important deals and preventing potential issues. Her ability to manage customer relationships effectively contributes to her success in the customer success domain.