Silvia Cristobal Hernandez
About Silvia Cristobal Hernandez
Silvia Cristobal Hernandez is a Customer Experience Manager at Busbud in Montreal, Quebec, Canada, where she has worked since 2018. She has a diverse background in gender equality, customer service training, and environmental health, with previous roles in Bolivia, Togo, Spain, and Canada.
Work at Busbud
Silvia Cristobal Hernandez has been serving as the Customer Experience Manager at Busbud since 2018. In this role, she focuses on enhancing service delivery and customer satisfaction. She has developed and implemented training programs for customer service teams, contributing to the overall improvement of customer experiences. Her tenure at Busbud spans six years, during which she has worked to ensure that customer needs are met effectively.
Previous Experience
Prior to her current position, Silvia worked in various roles that contributed to her expertise in customer experience and gender equality. She served as a Gender Equality Advisor at CECI in La Paz, Bolivia, for six months in 2021-2022. Additionally, she held the position of Credit Specialist at TD for four months in 2017-2018 and worked as a Monitoring and Evaluation Specialist at Upclick for five months in 2017. Her experience also includes roles as an International Volunteer with Crossroads International in Togo and as an Environmental Health Safety Specialist at MAPFRE in Madrid, Spain.
Education and Expertise
Silvia holds multiple degrees that reflect her commitment to education and professional development. She earned a Bachelor's degree in Social Work from Universidad Complutense de Madrid and two Master's degrees in Occupational Health and Industrial Hygiene from Universidad Francisco de Vitoria and in Ethnic, Cultural Minority, Gender, and Group Studies from Universidad Autónoma de Madrid. Additionally, she completed Attestation programs in Project Management and Coopérant interculturel at Cégep de Sainte-Foy and Cégep de Rivière-du-Loup, respectively.
Research and Contributions
Silvia has conducted significant research on gender issues, including a report on barriers to equal access to financial products and services for women in Bolivia. She has also produced educational materials aimed at empowering women and raising awareness among her colleagues. Her work incorporates gender equality considerations into data collection and organizational diagnostics processes, reflecting her commitment to promoting equity in various sectors.
Personal Interests
Outside of her professional commitments, Silvia enjoys hiking and exploring new places. She often shares these experiences with her dog, Capitan. Her passion for outdoor activities complements her professional focus on customer experience and gender equality, showcasing her well-rounded approach to life and work.