Amber J.
About Amber J.
Amber J. serves as the Team Lead/Supervisor for Verification & Specialized Processing at Businessolver, where she leads a team of approximately 15 Benefits Specialty Processors. With a background in various roles at Nationwide Insurance, she has developed expertise in processing and team supervision over her career spanning more than a decade.
Current Role at Businessolver
Amber J. serves as the Team Lead/Supervisor for Verification & Specialized Processing at Businessolver since 2021. In this role, she leads daily standup meetings to facilitate the flow of critical information and uphold the company's culture and values. She supervises a team of approximately 15 Benefits Specialty Processors, focusing on various tasks including dependent and life event verification, appeals, condolence processing, and qualified medical child support order processing. Her responsibilities also include evaluating documentation for accuracy and recommending updates to improve processes.
Previous Experience at Nationwide Insurance
Amber J. has extensive experience at Nationwide Insurance, where she held various roles from 2008 to 2018. Her positions included Lead Processor for Commercial Farm and Personal Lines, Interim P&C Processing Supervisor for Personal Lines, and Insurance Processor I & II for Commercial Farm. She worked in Des Moines, Iowa, and contributed to multiple aspects of insurance processing and team supervision during her tenure.
Educational Background
Amber J. has a solid educational foundation with studies in General Studies at Des Moines Area Community College from 2007 to 2008. She furthered her education at AIB College of Business, achieving a degree in Business Administration & Leadership from 2008 to 2009. Additionally, she earned a Bachelor’s Degree in Business Leadership from Ashford University between 2015 and 2017.
Leadership and Team Management
In her current role at Businessolver, Amber J. communicates productivity and quality results to support training and development needs. She identifies gaps in process documentation and works to close them. As a day-to-day liaison between internal client partners and clients, she ensures that all goals, objectives, and time constraints are understood and met by her team.