Andrew Wales
About Andrew Wales
Andrew Wales serves as the AVP of Operations at Businessolver, a position he has held since 2022. With a background in client operations and customer service, he has over 15 years of experience in the Greater Chicago Area.
Current Role at Businessolver
Andrew Wales serves as the Assistant Vice President of Operations at Businessolver, a position he has held since 2022. He operates from the Greater Chicago Area and oversees various operational aspects within the organization. His role involves managing client operations and ensuring the delivery of effective service solutions.
Previous Experience at Businessolver
Prior to his current role, Andrew Wales held multiple positions at Businessolver. He worked as the Client Operations Lead from 2018 to 2019 and progressed to Senior Client Operations Lead from 2019 to 2022. His tenure at Businessolver has spanned several years, contributing to his extensive knowledge of client operations.
Career Background in Customer Service
Andrew Wales has a solid background in customer service, beginning his career at Aon Hewitt as a Customer Service Representative from 2005 to 2010. He later served as a Benefits Advocate at Aon Hewitt from 2010 to 2013, gaining valuable experience in client relations and benefits administration.
Experience in Service Delivery Management
Andrew Wales has held service delivery management roles at both Xerox and Conduent. He worked as a Service Delivery Manager at Xerox from 2016 to 2018 and at Conduent for one year in 2017. These positions involved overseeing service delivery processes and ensuring client satisfaction.
Educational Background
Andrew Wales earned a Bachelor of Arts degree in Communication, with a focus on Human Relations and Public Communication, from Western Illinois University. His studies took place from 1999 to 2003. He also completed his high school education at Marian Central Catholic High School from 1995 to 1999.