Bianca Zerwas
About Bianca Zerwas
Bianca Zerwas is a Client Operations Analyst with extensive experience in human resources and customer service. She has held various positions at Target, Businessolver, and the University of Northern Iowa, focusing on member eligibility, internal audits, and client deliverables.
Current Role at Businessolver
Bianca Zerwas serves as a Client Operations Analyst at Businessolver, a position she has held since 2019. In this role, she focuses on resolving member-level discrepancies and questions related to coverage and eligibility. She reviews discrepancy reports for various vendor partners and conducts weekly and monthly internal audits to ensure accuracy in member records and correct coverage enrollment. Additionally, she manages client deliverables and tracks progress using company planning tools.
Previous Experience at Target
Bianca Zerwas worked at Target as an Executive Team Lead in Human Resources from 2016 to 2018. During her two years in Dubuque, Iowa, she gained experience in managing human resources operations. She is currently employed at Target in a similar role, serving as Executive Team Lead - Human Resources since 2016 in Minneapolis, Minnesota.
Background in Higher Education
Bianca Zerwas has a background in higher education, having worked at the University of Northern Iowa. She served as Manager of Student Computer Centers in ITS User Services from 2015 to 2016 and as Customer Service Assistant Supervisor in the same department from 2013 to 2014. Her roles involved overseeing student services and enhancing user support.
Education and Qualifications
Bianca Zerwas earned her Bachelor’s Degree from the University of Northern Iowa, where she majored in Communication Studies with a minor in Textiles and Apparel. Her studies spanned from 2012 to 2016, providing her with a solid foundation in communication and related fields.
Experience at Wells Fargo
Bianca Zerwas briefly worked at Wells Fargo as a Human Resources Specialist from 2018 to 2019. Her tenure lasted four months in the Des Moines, Iowa Area, where she contributed to human resources functions.