Courtney Phelps
About Courtney Phelps
Courtney Phelps serves as the Senior Shared Services Team Lead at Businessolver, a position held since 2021. With a diverse background in customer service and financial roles, Phelps has accumulated extensive experience in various companies throughout Iowa City, Iowa.
Work at Businessolver
Courtney Phelps has been serving as the Senior Shared Services Team Lead at Businessolver since 2021. In this role, she oversees the shared services team, ensuring efficient operations and high-quality service delivery. Prior to her current position, she held the role of Shared Services Team Lead from 2019 to 2021 and worked as a Client Operations Advocate from 2017 to 2019. Her extensive experience at Businessolver highlights her commitment to the organization and her expertise in client services.
Education and Expertise
Courtney Phelps holds a Bachelor's degree in History from the University of Iowa, where she studied from 2005 to 2007. She also has an Associate's degree in Business Administration and Management from Kirkwood Community College, completed between 2012 and 2014. Additionally, she studied Secondary Education and Teaching at Coe College from 2003 to 2005. This diverse educational background supports her roles in client services and team leadership.
Background in Financial Services
Courtney Phelps has a solid background in financial services, having worked at First American Bank as a Lead Financial Services Representative and Personal Banker from 2008 to 2011. She also served as a Construction Loan and Credit Analyst at Hills Bank and Trust Company from 2013 to 2015. Her experience in these roles has equipped her with valuable skills in customer service and financial operations.
Previous Roles and Experience
Before her tenure at Businessolver, Courtney Phelps worked at United Natural Foods as a Customer Service Representative from 2011 to 2013 and at Mercer as a Client Service Analyst from 2015 to 2017. These positions contributed to her development in client relations and service delivery, enhancing her capabilities in her current leadership role.