Douglas Miles

Shared Services Team Lead @ Businessolver

About Douglas Miles

Douglas Miles serves as the Shared Services Team Lead at Businessolver, where he has worked since 2018. He has a background in client operations and relationship management, with previous roles at Businessolver and Elm and Oak.

Current Role at Businessolver

Douglas Miles currently serves as the Shared Services Team Lead at Businessolver, a position he has held since 2018. In this role, he is responsible for overseeing team operations and ensuring efficient service delivery. He conducts bi-weekly one-on-one meetings with team members to review performance and set goals, fostering a culture of accountability and continuous improvement. His leadership contributes to the overall effectiveness of the shared services team.

Previous Experience at Businessolver

Douglas Miles worked at Businessolver in various capacities from 2014 to 2018. Initially, he served as a Client Relationship Specialist for three years, where he focused on client engagement and relationship management. He later transitioned to the role of Client Operations Advocate for a period of ten months. During his tenure, he conducted weekly training sessions aimed at enhancing team quality output and provided daily reporting on team production to ensure operational efficiency.

Early Career Experience

Before joining Businessolver, Douglas Miles gained experience as a Team Member at Elm and Oak for seven months in 2011-2012. His responsibilities included supporting team operations and contributing to customer service efforts. Additionally, he worked as a Career Services Marketing Assistant at the University of Colorado at Boulder for nine months in 2010-2011, where he assisted in marketing initiatives for career services.

Education and Academic Background

Douglas Miles studied at the University of Colorado at Boulder, where he earned a Bachelor of Arts (B.A.) degree in Political Science. His academic journey spanned from 2007 to 2011, providing him with a foundational understanding of political systems and analytical skills that are applicable in various professional contexts.

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