Emily Brown
About Emily Brown
Emily Brown is a Client Operations Lead Coach at Businessolver, where she has worked since 2019. She has extensive experience in client operations and customer service, with a background that includes roles at Wellmark Blue Cross and Blue Shield and a strong educational foundation in business and liberal studies.
Current Role at Businessolver
Emily Brown serves as the Client Operations Lead Coach at Businessolver, a position she has held since 2019. In this role, she focuses on coaching and leading client operations teams to enhance service delivery and operational efficiency. Her responsibilities include developing training materials and processes that support team performance and client satisfaction.
Previous Experience at Businessolver
Emily Brown has held multiple positions at Businessolver, starting as a Client Operations Advocate for five months in 2017. She then progressed to the role of Client Relationship Specialist from 2016 to 2017, and later served as Client Operations Lead from 2017 to 2019. Her experiences in these roles contributed to her expertise in client operations and relationship management.
Experience at Wellmark Blue Cross and Blue Shield
Emily Brown worked at Wellmark Blue Cross and Blue Shield from 2006 to 2015. She began as a Membership Specialist and later transitioned to a Group Enrollment Specialist, where she focused on client enrollment processes. Her tenure at Wellmark provided her with a strong foundation in customer service and operational processes within the healthcare sector.
Educational Background
Emily Brown holds a Master's degree in Business from William Penn University. She also earned a Bachelor's degree in Liberal Studies with a focus on English from Iowa State University - College of Liberal Arts and Sciences. Her educational background supports her professional expertise in operations and client management.
Skills and Expertise
Emily Brown possesses strong skills in database management, particularly using Access and Excel. She has a proven track record of delivering presentations to diverse audiences, showcasing her communication abilities. Additionally, she is known for her dedication to customer service and her capability to lead teams while achieving project goals within established timelines.