Jaime Cabrera
About Jaime Cabrera
Jaime Cabrera serves as a Participant Services Supervisor at Businessolver, where he has worked since 2018. He has extensive experience in customer service and team management, having held various roles at SLS and Western Union over the years.
Current Role at Businessolver
Jaime Cabrera serves as a Participant Services Supervisor at Businessolver, a position held since 2018. In this role, Cabrera is responsible for conducting weekly side-by-side sessions and monthly one-on-ones with team members to discuss performance. Cabrera also supports escalated calls and files by mentoring staff and assisting with responses. Additionally, Cabrera participates in client meetings to gain insights into clients' internal processes and workflows, which enhances service delivery.
Previous Experience at SLS
Before joining Businessolver, Jaime Cabrera worked at SLS for over nine years, holding multiple roles. Cabrera started as a Quality Assurance Associate/Lead from 2004 to 2005, then transitioned to a Call Center/Compliance Trainer from 2005 to 2006. Following this, Cabrera served as a Customer Resolution Associate from 2006 to 2007, and later as a Mortgage Servicer Supervisor from 2007 to 2016. In these positions, Cabrera focused on customer satisfaction and compliance, while also training and mentoring staff.
Experience at Western Union
Jaime Cabrera worked at Western Union as a Customer Center of Excellence Supervisor/Lead for a period of six months in 2017 to 2018. In this role, Cabrera contributed to customer service excellence, leveraging previous experience to enhance team performance and client interactions.
Education and Qualifications
Jaime Cabrera studied at Cerritos College, where a degree in Business Administration and Management was achieved from 1993 to 1997. This educational background provided Cabrera with foundational knowledge and skills applicable to various roles in customer service and management.
Skills and Responsibilities
In the current role and previous positions, Jaime Cabrera has demonstrated a commitment to quality service and team development. Responsibilities include reviewing client complaints to maintain high satisfaction ratings, tracking call center metrics for productivity, and leading team huddles to address client updates and unique call challenges. Cabrera also educates clients on procedural and regulatory changes that impact workflows.