Jennifer Fielding
About Jennifer Fielding
Jennifer Fielding serves as the Director of Client Operations at Businessolver, where she conducts strategic business reviews and collaborates with various leaders to enhance operational performance. With a background in account management and consulting, she has held multiple roles in the industry and is currently pursuing a Master's degree in Organizational Leadership.
Current Role at Businessolver
Jennifer Fielding serves as the Director of Client Operations at Businessolver, a position she has held since 2022. In this role, she conducts quarterly strategic business reviews with clients and Executive Sponsors to ensure alignment on goals and performance. Fielding collaborates with Project Management and Technology Leaders to evaluate capacity and performance using operational dashboards. She also provides operational performance reports to Executive Leaders, which highlight successes, risks, and areas that require support.
Previous Experience in Client Operations
Before her current role, Jennifer Fielding worked as AVP Client Operations at Businessolver from 2017 to 2022. Prior to that, she held the position of Sr. Account Executive & Team Lead at WORKTERRA from 2009 to 2013. Fielding's earlier experience includes roles as Implementation Manager and Solutions Consultant at Hanna Global Solutions from 2013 to 2015, and as West Coast Account Management & Consultant at Maxwell Health from 2015 to 2017.
Educational Background
Jennifer Fielding studied Political Science at Oregon State University, where she earned her Bachelor of Science (B.S.) degree. She is currently pursuing a Master's degree in Organizational Leadership at the University of Colorado Boulder, a program she began in 2023. Additionally, she has studied at the University of California, Berkeley.
Contributions to Client Operations
Fielding has developed a call calibration playbook aimed at coaching client service leads, which enhances consistency and performance across teams. She has also implemented a post mortem review process for client service leads to improve project outcomes following significant events such as annual enrollment and mergers and acquisitions.