Jennifer Perez
About Jennifer Perez
Jennifer Perez serves as the Client Operations Lead at Businessolver, a position she has held since 2021. She has a background in psychology and extensive experience in client-facing roles, enhancing operational efficiency and customer experience.
Work at Businessolver
Jennifer Perez has served as the Client Operations Lead at Businessolver since 2021. In this role, she focuses on enhancing operational efficiency and improving client service delivery. Her responsibilities include utilizing advanced Microsoft Excel skills to support various operational tasks. With a commitment to understanding client needs, she works to ensure a high level of customer satisfaction within the organization.
Education and Expertise
Jennifer Perez earned her Bachelor's degree in Psychology from The University of Texas at San Antonio, where she studied from 2007 to 2011. Her educational background in psychology provides her with valuable insights into client behavior, which she applies to enhance service delivery and customer experience in her professional roles.
Professional Background
Before joining Businessolver, Jennifer held several positions that contributed to her expertise in client operations. She worked at AXIM Fringe Solutions Group, LLC as Team Lead of Compliance Services from 2018 to 2021, and as Compliance Administrator from 2017 to 2018. Additionally, she served as Premium Billing Team Lead at The Boon Group, Inc. from 2014 to 2017, and as Accounts Receivable Specialist at Golfsmith International from 2012 to 2014.
Skills and Competencies
Jennifer possesses strong skills in account reconciliation and insurance, which are essential for her role in client operations. Her advanced proficiency in Microsoft Excel aids in supporting operational tasks efficiently. Additionally, her experience in client-facing industries has equipped her with the ability to enhance customer experience and manage accounts effectively.