Jodi Kniss
About Jodi Kniss
Jodi Kniss serves as the Client Operations Lead at Businessolver, where she has worked since 2017, holding various roles including benefits specialist and quality assurance specialist. With a background in training and development from her time at DIRECTV and experience in customer service, she has built a diverse career in operations and support.
Work at Businessolver
Jodi Kniss has held multiple roles at Businessolver since 2017. She currently serves as the Client Operations Lead, a position she has held since 2019. In addition, she has worked as a Dedicated Team Benefits Specialist and a Benefits Specialist since 2017 and 2018, respectively. Her responsibilities include overseeing client operations and ensuring quality assurance, which she has been doing since 2018. Her experience at Businessolver spans various roles, demonstrating her versatility and commitment to client services.
Previous Employment History
Before joining Businessolver, Jodi Kniss worked at The Home Depot as a Specialty Services Lead for six months in 2017. She also had a significant tenure at DIRECTV, where she held several positions from 2007 to 2015, including Employee Development Coach, Training Specialist I, Training Specialist II, and Master Trainer. Her work at DIRECTV focused on employee training and development. Additionally, she worked at King Soopers as a Head Clerk from 1997 to 2001 and at Hertz as an Administrative Assistant from 2001 to 2007.
Education and Expertise
Jodi Kniss earned a Bachelor of Science degree from the University of Colorado Denver, completing her studies from 2000 to 2005. She also attended Teachers College, Columbia University in 2015. Her educational background supports her expertise in client operations and employee training, which she has applied throughout her career.
Skills and Specializations
Jodi Kniss possesses skills in client operations, benefits administration, and quality assurance. Her experience in training and employee development at DIRECTV has equipped her with the ability to coach and mentor staff effectively. Her roles at Businessolver have further enhanced her capabilities in managing client relationships and ensuring service quality.