Joshua Heman
About Joshua Heman
Joshua Heman is a System Administrator with extensive experience in IT management, currently working at Businessolver since 2021. He has previously held positions at DealerSocket and Teleperformance, where he developed skills in server management, M365 administration, and mobile device management.
Current Role at Businessolver
Joshua Heman serves as a System Administrator at Businessolver since 2021. In this role, he manages server, endpoint, and Virtual Desktop Infrastructure (VDI) environments across various platforms, including on-premises, colocation, Amazon Web Services (AWS), and Microsoft Azure. His responsibilities include ensuring the stability and performance of IT systems, contributing to the overall efficiency of the organization.
Previous Experience at DealerSocket
Before joining Businessolver, Joshua Heman worked at DealerSocket in two roles. He served as a Senior IT Technician from 2016 to 2019, where he gained valuable experience in IT support. He then transitioned to the role of System Administrator from 2019 to 2021. In this position, he was responsible for Microsoft 365 Administration and managed mobile devices using JAMF and Intune Mobile Device Management (MDM).
Background in IT Support at Teleperformance
Joshua Heman began his career in IT support at Teleperformance, USA, where he worked as a Lead Desktop Engineer from 2013 to 2016. In this capacity, he led desktop support initiatives, providing technical assistance and ensuring the functionality of desktop systems for users. This role laid the foundation for his subsequent positions in system administration.
Education and Expertise
While specific educational details are not provided, Joshua Heman's professional experience reflects a strong background in IT systems management and support. His expertise encompasses server management, endpoint management, and cloud services, particularly in AWS and Azure environments. He is also skilled in mobile device management solutions, which are critical in modern IT infrastructures.