Julie Ellafrits
About Julie Ellafrits
Julie Ellafrits serves as the Director of Client Operations at Businessolver, where she focuses on enhancing client satisfaction through strategic metrics. With extensive experience in employee benefits and a background in various leadership roles, she specializes in leveraging technology and market expansion to optimize benefit programs.
Current Role at Businessolver
Julie Ellafrits serves as the Director of Client Operations at Businessolver, a position she has held since 2019. In this role, she is responsible for setting the strategic vision for client operations. Her focus includes enhancing client satisfaction through metrics such as Client Delight Pulse, Key Performance Indicators (KPI), Net Promoter Score (NPS), and Critical to Quality (CTQ) results. Her leadership aims to modernize the delivery of employee benefits, leveraging technology innovation and market expansion.
Previous Experience at Hub International
Before joining Businessolver, Julie Ellafrits worked at Hub International as an Account Manager from 2004 to 2008. During her four years in this role, she was based in Chicago, Illinois. Her responsibilities included managing client accounts and ensuring the effective delivery of services, which contributed to her expertise in client relations and account management.
Professional Background at Aon Hewitt
Julie Ellafrits held the position of Vice President - Health & Benefits Consulting at Aon Hewitt from 2008 to 2015. Over her seven-year tenure in Chicago, she focused on health and benefits consulting, where she developed strategies to optimize employee benefits programs for large multinational employers. Her role involved financial management and governance, enhancing her skills in strategic planning.
Experience at Willis Towers Watson
From 2015 to 2019, Julie Ellafrits worked as a Senior Consultant at Willis Towers Watson in Chicago. In this capacity, she continued to refine her expertise in employee benefits consulting, focusing on optimizing programs for clients. Her work involved strategic planning and execution, contributing to her proven track record in driving product utilization and client value.
Educational Background at Michigan State University
Julie Ellafrits earned her Bachelor of Arts (BA) degree in Supply Chain Management from Michigan State University, where she studied from 1994 to 1998. This educational foundation provided her with essential skills in management and operations, which she has applied throughout her career in the employee benefits sector.