Kate Ortegel
About Kate Ortegel
Kate Ortegel serves as the Sr. Director of Client Operations at Businessolver, where she has been recognized for her proactive approach and strong leadership skills. With a background in customer service and operations management, she has developed expertise in process simplifications and change management throughout her career.
Current Role at Businessolver
Kate Ortegel serves as the Sr. Director of Client Operations at Businessolver, a position she has held since 2022. In this role, she oversees client operations and ensures effective service delivery. Her responsibilities include managing client relationships and leading operational strategies to enhance client satisfaction. Prior to this position, she held various roles within the company, including Director of Client Operations and Senior Client Operations Lead.
Previous Experience at Aon Hewitt
Before joining Businessolver, Kate Ortegel worked at Aon Hewitt for several years in various capacities. She started as a Customer Service Team/Client Manager from 2010 to 2012, followed by a role as Performance Improvement Manager from 2012 to 2013. She then served as Senior Customer Service Group Manager from 2013 to 2017. Her tenure at Aon Hewitt contributed to her expertise in customer service and operational management.
Career Background at Hewitt Associates
Kate Ortegel began her career at Hewitt Associates, where she worked as a Senior Customer Service Representative from 2005 to 2010. This role provided her with foundational experience in customer service, which she built upon in her subsequent positions. Her time at Hewitt Associates was instrumental in developing her skills in client engagement and service delivery.
Education and Training
Kate Ortegel studied at Oakton Community College from 1998 to 2000, where she achieved a degree in General Studies. Prior to that, she completed her high school education at Niles North High School, earning her High School Diploma from 1994 to 1998. Her educational background laid the groundwork for her professional development in client operations and management.
Skills and Expertise
Kate Ortegel has developed a strong skill set in process simplifications, change management, and problem-solving throughout her career. She is recognized for her proactive approach and ability to engage colleagues effectively. Her leadership and organizational skills have been demonstrated in various roles, contributing to her success in managing client operations.