Kathy Young
About Kathy Young
Kathy Young is a Client Operations Advocate with extensive experience in client operations and benefits administration. She has worked for several companies, including Businessolver and Mercer, over a career spanning nearly two decades in the Iowa City area.
Current Role as Client Operations Advocate
Kathy Young currently serves as a Client Operations Advocate at Businessolver, a position she has held since 2017. In this role, she focuses on client support and operational efficiency, ensuring that clients receive effective service and solutions. Her experience in this position spans over seven years, during which she has developed a deep understanding of client needs and operational processes.
Previous Experience at Businessolver
Before her current role, Kathy worked at Businessolver as a Client Operations Analyst for one month in 2017. This brief tenure provided her with initial exposure to the company's client operations and helped her transition into her current position.
Career at Mercer
Kathy Young has extensive experience with Mercer, where she held multiple roles from 2008 to 2016. She began as a Billing Account Coordinator, serving for four years, and then advanced to a Benefit Administrator for three years. Her final role at Mercer was as a Sr. Benefits Administrator for one year. This progression reflects her growing expertise in benefits administration and client management.
Experience at Marsh & McLennan Companies
Kathy worked at Marsh & McLennan Companies as a Staff Accountant - Implementation from 2016 to 2017. During this year, she contributed to the implementation of accounting processes, enhancing her skills in financial operations and project management.
Early Career at U.S. Bank
Kathy began her career at U.S. Bank as a Universal Banker from 2004 to 2008. This role involved providing banking services and customer support, laying the foundation for her future roles in client operations and benefits administration.