Kimberly Dunwoody, Ma, Ed.D.
About Kimberly Dunwoody, Ma, Ed.D.
Kimberly Dunwoody, Ed.D., serves as the Vice President of Member Experience at Businessolver and is an adjunct faculty member at Park University. With a strong background in customer experience leadership and advanced technologies, she has developed innovative solutions across various sectors.
Work at Businessolver
Kimberly Dunwoody serves as the Vice President of Member Experience (Product Management & UX) at Businessolver, a role she has held since 2022. In this position, she focuses on enhancing member experiences through effective product management and user experience strategies. Her work involves integrating advanced technologies such as Cloud Analytics, Machine Learning, Artificial Intelligence, and Blockchain into the product life-cycle development to meet the evolving needs of users.
Education and Expertise
Kimberly Dunwoody holds a Doctor of Education (Ed.D.) with a focus on Customer Experience Leadership from Creighton University, which she completed between 2011 and 2013. She also earned a Master of Arts in eLearning Design and Implementation from the University of Colorado Denver from 2008 to 2010, and a Bachelor of Science in Human Computer Interaction from Metropolitan State University of Denver. Her educational background supports her expertise in product management, user experience, and customer experience leadership.
Background
Kimberly Dunwoody has a diverse professional background with significant experience in academia and industry. She has worked as an Adjunct Faculty and Curriculum Consultant at Park University since 2023. Previously, she held various roles including Director of Global Customer Experience & Education at Western Union and Senior Director of Product Management & User Experience at IBM Watson Health. Her career also includes positions in web usability and business process analysis at Jefferson County.
Achievements
During her tenure at Park University, Kimberly developed a comprehensive Business Analytics program that emphasizes data-driven solutions and ethical data visualization. She has transformed organizational research and design approaches through the establishment of Journey Maps, Archetype Ecosystems, and Experiential Roadmaps, which are informed by behavioral patterns. Her work has influenced sectors such as government, financial services, and healthcare.
Professional Development
Kimberly Dunwoody has engaged in various roles that emphasize her commitment to professional development and cross-functional collaboration. She has inspired teams by leveraging an understanding of behavioral dynamics to meet time-sensitive goals. Additionally, her experience as a Thinkfluencer at Tigerhall in Singapore allowed her to share insights on customer experience and product management, further enhancing her professional network and influence.