Leslie Silverstein
About Leslie Silverstein
Leslie Silverstein serves as a Client Operations Advocate at Businessolver, focusing on enhancing process efficiency and accuracy in member records. With over 20 years of experience in IT Process Management at Nationwide, Silverstein is dedicated to delivering client satisfaction through timely responses and process improvements.
Work at Businessolver
Leslie Silverstein has been serving as a Client Operations Advocate at Businessolver since 2018. In this role, Leslie is responsible for reporting on discrepancy trends to enhance process efficiency and accuracy in member records. The position emphasizes delivering client satisfaction through timely responses and regular updates to clients and vendors. Leslie is dedicated to implementing quality processes across all organizational levels and simplifying complex information for practical application.
Previous Experience at Nationwide
Before joining Businessolver, Leslie Silverstein worked at Nationwide for 20 years in IT Process Management from 1998 to 2018. This extensive experience provided Leslie with a strong foundation in process management and operational efficiency. During this time, Leslie contributed to various initiatives that focused on improving IT processes and enhancing overall organizational performance.
Client Operations Responsibilities
In the role of Client Operations Advocate, Leslie Silverstein supports quarterly ACA data review requirements and ensures the generation of annual documents. Leslie actively advocates for process improvements by identifying necessary system functionality or configuration revisions aimed at reducing errors. This focus on accuracy and efficiency is central to Leslie's responsibilities in enhancing client operations.
Focus on Client Delight
Leslie Silverstein prioritizes delivering client delight by providing timely responses and regular updates to both clients and vendors. This focus on communication and responsiveness is integral to Leslie's approach in the Client Operations Advocate role. By maintaining clear lines of communication, Leslie aims to foster positive relationships and ensure client satisfaction.