Magen Schaffer
About Magen Schaffer
Magen Schaffer is a Client Operations Lead at Businessolver, where she has worked since 2020. She has a diverse background in client service and team leadership, with previous roles at companies such as Mercer and Bank of America.
Current Role at Businessolver
Magen Schaffer serves as the Client Operations Lead at Businessolver, a position she has held since 2020. In this role, she is responsible for overseeing client operations, ensuring that client needs are met efficiently and effectively. Her experience in client services and operations contributes to her ability to manage complex client relationships and deliver high-quality service.
Previous Experience at Mercer
Prior to her current role, Magen Schaffer worked at Mercer in various capacities. She served as a Team Lead from 2014 to 2015, where she managed a team and facilitated client interactions. Following this, she held the position of Client Service Analyst II from 2015 to 2016 in New York, New York, where she focused on client service delivery. Additionally, she worked as an Associate at Mercer for seven months in 2016 in Comunidad de Madrid, Spain.
Early Career at Bank of America
Magen Schaffer began her career as a Customer Service Representative at Bank of America, where she worked from 1997 to 2004. During her seven years in this role, she developed foundational skills in customer service and client interaction, which have been instrumental in her subsequent positions in client operations.
Education and Qualifications
Magen Schaffer holds a Bachelor’s degree from William Penn University College for Working Adults, which she completed from 2014 to 2015. Prior to this, she earned an Associate of Arts degree from Des Moines Area Community College, studying there from 1997 to 1999. Her educational background has provided her with the knowledge and skills necessary for her roles in client operations and service.
Short Tenure at Marsh
In 2013, Magen Schaffer briefly worked at Marsh as a Team Lead for three months. This role contributed to her experience in managing teams and client relationships, although her tenure was short.