Marco Rojano
About Marco Rojano
Marco Rojano serves as a Participant Services Supervisor at Businessolver in West Des Moines, Iowa, where he has worked since 2016. He has previous experience in leadership and customer service roles at companies such as DIRECTV, U.S. Bank, and Sprint.
Work at Businessolver
Marco Rojano has been serving as a Participant Services Supervisor at Businessolver since 2016. In this role, he is responsible for overseeing participant services and ensuring that clients receive effective support. His tenure at Businessolver spans eight years, during which he has contributed to the company's commitment to providing comprehensive benefits administration solutions. The company is located in West Des Moines, Iowa, where Rojano has developed his expertise in participant engagement and service delivery.
Previous Experience in Customer Service
Before joining Businessolver, Marco Rojano worked at DIRECTV as a Learning Lab Team Leader from 2008 to 2014. In this position, he led training initiatives to enhance team performance and customer service delivery. His career also includes a role as a Personal Banker at U.S. Bank from 2005 to 2006, where he provided financial services and support to clients. Additionally, he worked at Sprint as a Virtual Channel Support representative from 2006 to 2008, focusing on customer assistance and technical support.
Education and Expertise
Marco Rojano studied at Regis University, where he gained foundational knowledge that supports his career in customer service and participant support. His educational background complements his extensive experience in the service industry, allowing him to effectively manage participant services and lead teams.