Neelam Tiwari
About Neelam Tiwari
Neelam Tiwari serves as the Senior Director of Client Services at Businessolver, where she has worked since 2024. With extensive experience in client operations and a strong background in process improvement, she has previously held leadership roles at Alight Solutions and Aon Hewitt.
Current Role at Businessolver
Neelam Tiwari serves as the Senior Director of Client Services at Businessolver, a position she has held since 2024. In this role, she focuses on enhancing client relationships and ensuring the delivery of high-quality services. Her responsibilities include overseeing client operations and implementing strategies that drive operational improvements. Tiwari's expertise in client services contributes to the company's mission of providing exceptional benefits administration solutions.
Previous Experience at Alight Solutions
Before her current role, Tiwari worked at Alight Solutions as a Director from 2021 to 2022. During her tenure, she was responsible for managing client operations and driving efficiency in service delivery. She also held positions as a Health Senior Client Manager and Performance Team Manager at Alight Solutions, where she focused on operational improvements and productivity gains. Her experience in these roles has equipped her with valuable insights into client management and operational strategies.
Background in Operations Management
Tiwari has a solid foundation in operations management, having worked as an Operations Manager at Aon Hewitt from 2011 to 2013. This role allowed her to develop skills in managing operational processes and improving service delivery. Her subsequent positions at Alight Solutions further enhanced her expertise in tactical planning and product development, contributing to her ability to achieve cost reductions and improve system performance.
Educational Qualifications
Neelam Tiwari holds a Bachelor of Science (BSc) degree from CCS University. She furthered her education by obtaining a Master of Business Administration (MBA) with a focus on Information Technology and Operation Management from ICFAI Distance Education. Her academic background provides her with a strong understanding of both technical and managerial aspects of business operations.
Certifications and Skills
Tiwari holds a Six Sigma Green Belt certification, which signifies her expertise in process improvement and quality management. She is skilled in utilizing various applications and tools, including JAMA, Alteryx, Tableau, and Google Analytics, for data analysis and project management. These skills enable her to drive operational efficiency and enhance productivity within her teams.